Assistant Director of Interpreting - Columbus - 43224
1784 Elmore Ave
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Summary The Sorenson VRS Assistant Director is responsible for the training, education and day to day oversight of the VRS Center in the absence of the center Director. The Assistant Director will work with the Director to maintain professional and motivated employees by ensuring interpreters demonstrate appropriate technical and customer service skills to provide excellent and effective Video Relay calls.
Essential Duties and Responsibilities
Interpret between American Sign Language (ASL) and spoken English
VRS phone calls
In-person interpreting as needed by Sorenson employees
Video interpreting as needed by Sorenson employees
Demonstrate full compliance with Sorenson standards and policies, FCC regulations, and the RID Code of Professional Conduct
Demonstrate full compliance with Sorenson Communications consumer service core competencies
Complete assigned tasks/duties, projects and paperwork promptly and within approved guidelines, as delegated by Center Director
Maintain a flexible work schedule in order to meet the needs of staff and demands of the VRS industry
Enhance interpreting skills through continued education training
Demonstrate willingness and ability to complete additional duties and assignments on an ongoing basis
Train and orient all newly-hired interpreters according to company standards/protocol
Assist the Director with the roll out of new information / policies to VI staff
Coordinate staff and applicant video screenings
Coordinate VI participation with ancillary training programs
Assist the Director with day to day monitoring of staff by providing the following:
Plug-ins with VIs
Re-Education regarding call protocol and/or job performance as needed
Technical assistance and/or direction with equipment in the center
Support the introduction of new company procedures
Work with management team to ensure a collaborative environment in the VRS Center
Communicate effectively with others across multiple departments
Represent Sorenson Communications in a positive manner at all times
Act as the center POC by answering the phone and return calls as necessary
Support the Center Director, when needed, in all aspects of the management of the VRS center
Demonstrate the ability to clearly communicate in written communication
Conflict resolution by coaching and counseling staff as needed
Possess the ability to quickly learn and implement new and changing technologies
Work effectively in a team environment; receive support from and provide support to colleagues
Possess the ability to work effectively in an environment with oversight that may include, but not limited to: call monitoring, mentoring, and evaluations
Possess the ability to work effectively in a fast paced, dynamic, highly regulated environment
Ability to learn and work comfortably with Microsoft Office applications and technical equipment
Fast learner, self-motivated and positive attitude
Willing to enhance management and interpreting skills through continued education training
Willingness to work a flexible schedule
Ability to thrive in a high-tech and fast-paced environment
Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirements
Ability to work in a fast paced, dynamic, highly regulated environment
Strong customer service skills
10+ years' experience as an American Sign Language (ASL interpreter) in a variety of settings preferred
Experience as a Video Interpreter preferred
Membership in an interpreting related profession association required
Sign Language Interpreting certification required
Other General Requirements/Additional Notes
Able to sit/ stand for a long period of time in an office environment
Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components
Regular and predictable attendance required.
Positive attitude, team player, good interpersonal communication skills and able to work across company departments.
This position has access to highly confidential, sensitive information relating to the employees and customers of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
Equal Employment Opportunity: Sorenson Communications is an Equal Opportunity, Affirmative Action Employer
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.